Ultra Pharma – Contact Information Policy

At Ultra Pharma, we are committed to providing clear and accessible communication channels so that our customers, suppliers, and partners can reach us easily.

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How to Contact Us

• Email (Customer Support & General Enquiries):
  📧 info@ultra-pharma.co.uk

• Business Hours:
  🕘 Monday – Friday: 9:00am – 4:00pm
  📅 Closed on weekends and UK public holidays

• Registered Business Address:
  Ultra Pharma Ltd
  1A Deysbrook Lane, Liverpool
  England & Wales

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Response Times

• We aim to respond to all email enquiries within 1–2 working days.

• During busy periods, responses may take slightly longer, but we will always do our best to assist you promptly.

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Order Enquiries

• For delivery or order-related questions, please include your order number in all communications to help us resolve your query quickly.

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Professional Verification

• Customers purchasing professional-use products may be asked to provide copies of their qualifications and insurance. These can be submitted securely via email to: info@ultra-pharma.co.uk

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Alternative Contact Methods

At this time, Ultra Pharma provides customer service primarily via email. Telephone support may be available upon request for urgent matters.

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Feedback & Complaints

We welcome feedback on our products and services. If you have a complaint, please contact us at info@ultra-pharma.co.uk and a member of our management team will review your case in line with our internal complaints procedure.